OSS Claims went from turning away 3-4 cases per month to handling 45% more cases with the same team in just two months. The secret? They became AI-native.
The Bottleneck That Held Them Back
For OSS Claims, a law firm specializing in insurance-related disputes, claim recovery, and case settlements, growth meant one thing: more documents. More policies to review. More claim files to analyze. More contracts to scrutinize.
Every new insurance claim brought 50-100 pages of policy documents, medical records, and correspondence that needed careful review. Their team was spending 6-8 hours per case just on initial document analysis. Meanwhile, settlement negotiations and client strategy sessions kept getting pushed to evenings and weekends.
Cases piled up. Clients waited weeks for initial assessments.
Building an AI-Native Practice
Lexi handles their entire document intake process. Insurance policies that once took hours to review are analyzed in minutes. Policy terms are extracted automatically. Exclusion clauses are flagged before an attorney even opens the file.
Junior associates stopped spending their days highlighting policy provisions and started building case strategies. Senior counsel like Sahil Bansal could finally dedicate their expertise where it mattered most: winning cases.
The Results: More Cases, Less Overhead
The numbers tell the story: OSS Claims achieved a 45% increase in caseload capacity with the same team size, while delivering 70% faster client turnaround times from initial contact to case assessment. Since implementing Lexi, they've had zero cases turned away due to capacity constraints.
"Lexi's completely changed how we work," says Sahil Bansal, Counsel at OSS Claims. "Tasks that used to take us two days now get done in 20 minutes. We're taking on insurance fraud cases we would've had to turn away before. Our clients get answers in days instead of weeks, and honestly, our team is a lot happier. We're finally doing the work we went to law school for."
What AI-Native Actually Means
For OSS Claims, becoming AI-native wasn't about technology for technology's sake. It was about reclaiming what made them become lawyers in the first place: solving complex problems, winning cases, and serving more clients.
Take a recent insurance fraud case involving a disputed personal injury claim. Lexi processed 200+ pages of policy documents, medical records, and claim correspondence in under 25 minutes, identifying three inconsistent injury dates across different filings and flagging two policy exclusions the insurer had overlooked. Analysis that would have taken a paralegal two full days became the foundation for a winning settlement negotiation by lunch.
The team didn't work harder. They worked smarter. And in the competitive world of insurance claims, that's everything.
The Competitive Edge
While other firms are still debating whether to adopt AI, OSS Claims is already operating in the future. They're faster, more efficient, and able to take on more complex cases without expanding headcount. Their clients get quicker resolutions. Their team focuses on high-value legal work. And their business scales sustainably.
That's the power of going AI-native.
Ready to transform your practice like OSS Claims? Schedule a demo to see how Lexi can help your firm scale without the overhead.